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The health, safety and well-being of our guests and staff remain our number one priority. Adrenalin Snorkel and Dive continues to closely monitor the developments and advice provided by Queensland Health.

When 80% of Queenslanders are fully vaccinated, restrictions on businesses will be further eased and we will be able to return full capacity.

However, there will be restrictions on people who are not fully vaccinated.

These changes will commence on 17 December 2021, or when 80% of Queenslanders aged 16 and over are fully vaccinated – whichever comes first.

In anticipation of these changes Adrenalin Snorkel and Dive has mandated the following –

• From 1 December 2021, all staff, suppliers and contractors must be fully vaccinated.

• From 17 December 2021, all passengers must be fully vaccinated.

Adrenalin Snorkel and Dive has a duty of care to provide a safe environment for staff, guests, and anyone else coming into contact with our business. By taking these actions we minimise the potential of infection and disruption of your experience and our business should we become a declared hotspot.

We are updating our reservations system and booking forms to reflect these changes which will require ‘proof of full vaccination’ prior to travel. Any questions feel free to contact our Reservations Team.

The Government has advised that from 19 November 2021 digital vaccination certificates can be linked to the Check In QLD App, similar to other states. This will be easiest way to show your vaccination status.

You can access your COVID-19 digital vaccination certificate through the Medicare app, from your Medicare-linked MyGov account, or My Health Record.
You can also use a printed copy of your COVID-19 digital vaccination certificate, your immunisation history statement, or your international COVID-19 vaccination certificate.

Failure to provide proof of full vaccination will forfeit the right to travel with no refund.

Penalties for people refusing to comply are $1378.50 for an individual.

Thank you for your understanding and continued support, we look forward to welcoming you onboard.

Yours Sincerely,

Paul Crocombe

Managing Director

Adrenalin Snorkel & Dive

Tel: +61 07 4724 0600
Email: paul@adrenalindive.com.au
Visit: www.adrenalindive.com.au

Office Hours:
Monday – Friday: 9:00am to 5pm AEST
Saturday – Sunday: Closed

Travel to Australia: Please see immigration for up to date information – Australian Immigration.

For hygiene purposes, please bring your own ‘quick-dry towel’ for dive deck use and water bottle. Ensure you have packed your own face mask.

Entry to Adrenalin Snorkel and Dive Office and vessels: Queensland Government now requires all businesses to have digital contact tracing in workplaces. You are required to scan the QR Code displayed at the door and entrances and enter your details before entering the Adrenalin Dive office and vessels.

How to use the Check In Qld app

1. Guests and staff will need a compatible phone or tablet device and ensure their internet connection is switched on.
2. Download the Check In Qld app from Google Play Store or the Apple App Store.
3. Register your details (required for the first time only).
4. At participating venues, open the Check In Qld app, select ‘Check In Now’ and hover smartphone over the displayed Check In Qld QR code at the venue.
5. The app allows users to add any additional people with them at the time.
6. When the check-in is complete, show staff the app successful check in screen.
Under Public Health Directions, we are required to comply with the Queensland Tourism & Accommodation COVID Safe Industry Plan, which shows how we will keep our guests and staff safe. Further to this, we have an approved Health Management Plan and comply with the Covid Safe Checklist for Dining.

PRE-SCREENING

All guests will be sent a Covid Declaration Form prior to their departure date and asked to return the completed form within 72 hours prior to boarding. If any significant health/hot spot concerns are highlighted, guests will be directed to postpone their course or experience. Flexible cancellation policies have been established to deter false declarations. All staff are required to complete this form prior to commencing their shift.

ENVIRONMENTAL CLEANING & DISINFECTION

High contact services, like door handles, taps, and tabletops are cleaned and disinfected several times each day. Shared bathroom and shower facilities are cleaned and disinfected regularly. All hire equipment is cleaned and disinfected between users. Our procedures are in accordance with advice outlined in the Environmental Cleaning and Disinfection Principles for COVID-19 effectively. We have hand sanitiser available in our store, classroom and vessels and a mobile COVID kit which is taken with us to our outdoor locations containing hand sanitiser, disinfectant, sanitiser and wipes.

USE & CLEANING OF RENTAL GEAR

All equipment is cleaned in accordance with industry standards and relevant regulations to ensure our equipment stays safe. This includes sanitising: Second stage / Regulator mouthpiece (we also regularly change the mouthpieces), Masks, Snorkels, BCD inflators and Wetsuits.

We will also have disinfectant wipes, sprays and sanitiser available for any customers that wish to clean their own equipment prior to use. Customers are welcome to bring their own sanitising wipes to use when you rent equipment, to assist with peace of mind.

All our gear is tagged and labelled for ease of identification, with each customer/ student allocated a set of equipment for the duration of their experience/ course.
Anti-fog is supplied so please no spitting in your mask!

HYGIENE

Hand sanitising and wash stations are available onboard. Face masks are provided for all passengers who become unwell, or for any guest or crew who choose to wear them in communal spaces.

SOCIAL DISTANCING

Although we try our best in keeping a distance of 1.5 metres between staff, you and other people wherever possible, please be aware of that it might not always work on a dive boat e.g., during buddy checks and entering and exiting the water.
Our reservation staff are closely monitoring bookings and cap passenger numbers were applicable.

DINING EXPERIENCE

We have endeavoured to maintain our dining environment within the parameters of Queensland Health directives. Self-service table buffets have been replaced with staff manned buffets.

STAFF TRAINING

All staff have received training on our Covid Safe Plan and responses, required PPE and their modified tasks. They review all procedures and regulation updates before commencing each shift, to ensure they remain current with the everchanging advice from Queensland Health.

RESPONSE PLAN & CONTACT TRACING

We have developed a government approved response plan if a suspected case occurs onboard. Tourism businesses have an important role to play in supporting health authorities in contact tracing. Disclosure of your personal information will be done on a strictly need-to-know basis, and information will be de-identified where possible, in-line with confidentiality guidelines.

BOOKING CONDITIONS AND CANCELLATION

Cancellation Fees
Day trips: 20% with 14 days’ – 48 hours’ notice
100% with less than 48 hours’ notice
Liveaboard / 20% with 30 – 8 days’ notice
Dive courses: 100% with less than 8 days’ notice

Reschedule fees
Day trips: 20% with less than 14 days’ notice
Liveaboards: 20% with less than 30 days’ notice
Courses: $300 for rescheduling Pool Session

Proof of vaccination

Proof of full vaccination or proof of medical exemption must be presented prior to participating in our trips and courses. Failure to do so forfeits the right to travel a 100% cancellation fee.

Border closure due to Pandemic

Option One: If the border closes due to Covid-19 restrictions and you cancel your booking within 24 hours of the announcement we offer a refund.

Option Two: If you chose to keep your booking in anticipation of borders reopening our normal cancellation policy applies.

COVID-19 Exposure

If you have been in contact with the virus within 2 weeks of your scheduled trip or have symptoms of the virus before the trip, we are waiving our cancellation fees and you will be able to join another trip when feeling better again and are virus free.

Regarding diving after contracting the virus, please contact a dive medical specialist for a dive medical to show that you are fit and healthy to dive again.

ADDITIONAL QUESTIONS

If you have any further questions, please do not hesitate to contact reservations.
Reservations: Monday to Friday 9:00am – 5pm AEST
Phone: +61 7 4724 0600
Email: info@adrenalindive.com.au