1. Guests and staff will need a compatible phone or tablet device and ensure their internet connection is switched on.
2. Download the Check In Qld app from Google Play Store or the Apple App Store.
3. Register your details (required for the first time only).
4. At participating venues, open the Check In Qld app, select ‘Check In Now’ and hover smartphone over the displayed Check In Qld QR code at the venue.
5. The app allows users to add any additional people with them at the time.
6. When the check-in is complete, show staff the app successful check in screen.
Under Public Health Directions, we are required to comply with the Queensland Tourism & Accommodation COVID Safe Industry Plan, which shows how we will keep our guests and staff safe. Further to this, we have an approved Health Management Plan and comply with the Covid Safe Checklist for Dining.

All guests will be sent a Covid Declaration Form prior to their departure date and asked to return the completed form within 72 hours prior to boarding. If any significant health/hot spot concerns are highlighted, guests will be directed to postpone their course or experience. Flexible cancellation policies have been established to deter false declarations. All staff are required to complete this form prior to commencing their shift.

High contact services, like door handles, taps, and tabletops are cleaned and disinfected several times each day. Shared bathroom and shower facilities are cleaned and disinfected regularly. All hire equipment is cleaned and disinfected between users. Our procedures are in accordance with advice outlined in the Environmental Cleaning and Disinfection Principles for COVID-19 effectively. We have hand sanitiser available in our store, classroom and vessels and a mobile COVID kit which is taken with us to our outdoor locations containing hand sanitiser, disinfectant, sanitiser and wipes.

All equipment is cleaned in accordance with industry standards and relevant regulations to ensure our equipment stays safe. This includes sanitising: Second stage / Regulator mouthpiece (we also regularly change the mouthpieces), Masks, Snorkels, BCD inflators and Wetsuits.

We will also have disinfectant wipes, sprays and sanitiser available for any customers that wish to clean their own equipment prior to use. Customers are welcome to bring their own sanitising wipes to use when you rent equipment, to assist with peace of mind.

All our gear is tagged and labelled for ease of identification, with each customer/ student allocated a set of equipment for the duration of their experience/ course.
Anti-fog is supplied so please no spitting in your mask!

Hand sanitising and wash stations are available onboard. Face masks are provided for all passengers who become unwell, or for any guest or crew who choose to wear them in communal spaces.

Although we try our best in keeping a distance of 1.5 metres between staff, you and other people wherever possible, please be aware of that it might not always work on a dive boat e.g., during buddy checks and entering and exiting the water.
Our reservation staff are closely monitoring bookings and cap passenger numbers were applicable.

We have endeavoured to maintain our dining environment within the parameters of Queensland Health directives. Self-service table buffets have been replaced with staff manned buffets.

All staff have received training on our Covid Safe Plan and responses, required PPE and their modified tasks. They review all procedures and regulation updates before commencing each shift, to ensure they remain current with the everchanging advice from Queensland Health.

We have developed a government approved response plan if a suspected case occurs onboard. Tourism businesses have an important role to play in supporting health authorities in contact tracing. Disclosure of your personal information will be done on a strictly need-to-know basis, and information will be de-identified where possible, in-line with confidentiality guidelines.

Cancellation Fees
Day trips: 20% with 14 days’ – 48 hours’ notice
100% with less than 48 hours’ notice
Liveaboard / 20% with 30 – 8 days’ notice
Dive courses: 100% with less than 8 days’ notice

Reschedule fees
Day trips: 20% with less than 14 days’ notice
Liveaboards: 20% with less than 30 days’ notice
Courses: $300 for rescheduling Pool Session

Proof of full vaccination or proof of medical exemption must be presented prior to participating in our trips and courses. Failure to do so forfeits the right to travel a 100% cancellation fee.

Option One: If the border closes due to Covid-19 restrictions and you cancel your booking within 24 hours of the announcement we offer a refund.

Option Two: If you chose to keep your booking in anticipation of borders reopening our normal cancellation policy applies.

If you have been in contact with the virus within 2 weeks of your scheduled trip or have symptoms of the virus before the trip, we are waiving our cancellation fees and you will be able to join another trip when feeling better again and are virus free.

Regarding diving after contracting the virus, please contact a dive medical specialist for a dive medical to show that you are fit and healthy to dive again.

If you have any further questions, please do not hesitate to contact reservations.
Reservations: Monday to Friday 9:00am – 5pm AEST
Phone: +61 7 4724 0600
Email: info@adrenalindive.com.au