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Our Terms and Conditions

ADRENALIN SNORKEL AND DIVE CONDITIONS/CANCELLATION POLICY

TRIP CONFIRMATION
DAY TRIP passengers will receive confirmation of departure from Adrenalin Snorkel & Dive from 4pm the afternoon prior to your scheduled trip.

LIVEABOARD passengers will receive confirmation of departure from Adrenalin Snorkel & Dive approximately one (1) week prior to your scheduled trip.

A DAY TRIP is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. If you do not receive confirmation via text or email by 4:30pm please check your junk/spam mail or call our office on (07)47240600.

A LIVEABOARD is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. If you do not receive a confirmation email one week prior to scheduled departure, please check your junk/spam mail, or call our office on (07) 4724 0600.

Day trip passengers will receive confirmation of departure from Adrenalin Snorkel & Dive by 4pm the afternoon prior to your scheduled trip. A trip is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. If you do not receive confirmation via text or email by 4:30pm please check your junk mail or call our office on (07)47240600

ADVICE FOR DIVING AND SNORKELING
Snorkeling and Scuba Diving can be strenuous activity. Some medications and medical conditions e.g., asthma, diabetes, heart or lung disease may prevent or limit your participation. If you are unsure, please contact us for more information or consult a diving physician. It is recommended that you do not fly for 24 hours after diving.

MEDICAL AND TRAVEL INSURANCE RECOMMENDED
All passengers are strongly advised to purchase a comprehensive travel insurance policy that covers:

(i) Trip cancellation or rescheduling

(ii) Lost / damaged personal belongings or equipment, due to any reason, and

(iii) Evacuation and medical cover including Scuba diving where relevant

Note: In a medical emergency, any evacuation, vessel relocation or medical expenses, are the final responsibility of that passenger. Divers Alert Network (DAN) www.diversalertnetwork.org and Dive Assure www.diveassure.com offer comprehensive insurance packages specially for scuba divers.

SEASICKNESS
We recommend that all passengers take preventative seasickness medication that does not cause drowsiness. Please refer to your GP or pharmacist for more information.

COVID-19

Proof of Vaccination

Is no longer required to join our excursion.

Exposure/ Illness

If you experience signs or symptoms, you are not permitted to participate, or if onboard (overnight trips), you will be required to isolate in your cabin. This applies to both guests and crew.
We understand that a positive result is both disappointing and inconvenient, however the health and safety of all guests and crew is extremely important. Our reservation staff will assist you with your options and future trip/course availability.

Regarding diving after contracting the virus we recommend contacting a dive medical specialist for a dive medical to show that you are fit to dive again.

CANCELLATION / RESCHEDULING BY CUSTOMER
Cancellation Fees
Day trips:
0% with more than 14 days notice
20% with 48 hours – 14 days notice

100% with less than 48 hours notice
Liveaboard / Dive courses:
0% with more than 14 days notice
20% with 48 hours – 14 days notice
100% with less than 48 hours notice

Reschedule fees
Day trips:
0% Admin Fee as a standby passenger
0% with more than 14 days notice
20% with 48 hours – 14 days notice

Liveaboards:
0% Admin Fee as a standby passenger
0% with more than 30 days notice
20% with 48 hours – 30 days notice

Courses:
0% Admin Fee as a standby passenger
$300 for rescheduling Pool Session private session
$160 for rescheduling Pool Session min 2 students

PASSENGER NUMBERS

All trips require a minimum passenger number before confirmation.

REFUND POLICY

All trips and courses are conditional on weather conditions, management’s discretion, vessel availability and minimum participants (vessel depending). All refund must be authorized by the management of Adrenalin Snorkel and Dive. Refund processing times can vary per bank and (international) transfer fees may apply for which we are not held responsible. Please see terms and conditions of your bank and the chosen payment method for more information. We endeavour to adhere to the scheduled itinerary but reserve the right to alter the proposed itinerary or cancel the trip. Trip itineraries are subject to change at the sole discretion of the management or master of the vessel. If a trip is delayed, dives or snorkels cannot be completed, or cut short due to weather, mechanical breakdown, or a medical emergency, fees will not be refunded. We will not be held financially responsible for weather conditions or illness as a result or for any alternative arrangements made by the customer in case a day trip is delayed or cancelled. Trip fees will not be refunded should you be unable to board in time for the scheduled departure or be unable to complete all dives.
Illness or seasickness is not a reason for a refund.

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