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Our Terms and Conditions

PLEASE READ OUR TERMS AND CONDITIONS

ADVICE FOR DIVING AND SNORKELING
Snorkeling and Scuba Diving can be strenuous activity. Some medications and medical conditions e.g. asthma, diabetes, heart or lung disease may prevent or limit your participation. If you are unsure, please contact us for more information or consult a diving physician. It is recommended that you do not fly for 24 hours after diving.

MEDICAL AND TRAVEL INSURANCE RECOMMENDED
All passengers are strongly advised to purchase a comprehensive travel insurance policy that covers:
(i) Trip cancellation or rescheduling
(ii) Lost / damaged personal belongings or equipment, due to any reason, and
(iii) Evacuation and medical cover including Scuba diving.
Note: In a medical emergency, any evacuation, vessel relocation or medical expenses, are the financial responsibility of that passenger. Divers Alert Network (DAN) www.diversalertnetwork.org and Dive Assure www.diveassure.com offer comprehensive insurance packages especially for scuba divers.

TRIP CONFIRMATION
Day trip passengers will receive confirmation of departure from Adrenalin Snorkel & Dive by 4pm the afternoon prior to your scheduled trip. A trip is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. If you do not receive confirmation via text or email by 4:30pm please check your junk mail or call our office on (07)47240600

CANCELLATION / RESCHEDULING BY CUSTOMER
Cancellation Fees
Day trips:
20% with 14 days’ – 48 hours’ notice
100% with less than 48 hours’ notice
Liveaboard / Dive courses:
20% with 30 – 8 days’ notice
100% with less than 8 days’ notice

Reschedule fees
Day trips:
20% with less than 14 days’ notice
Liveaboards:
20% with less than 30 days’ notice
Courses:
$300 for rescheduling Pool Session

TEMPORARY CANCELLATION POLICY DURING CORONA VIRUS PANDEMIC:
Boarder closure due to Pandemic
Option One: If the boarder closes due to Covid-19 restrictions and you cancel your booking within 24 hours of the announcement we offer a full refund.
Option Two: If the boarder closes due to Covid-19 restrictions and you chose to keep your booking in anticipation of boarders reopening our normal cancellation policy applies.
COVID-19 Exposure
If you have been in contact with the virus within 2 weeks of your scheduled departure or have symptoms of the virus before the trip, we are waiving our cancellation/ rescheduling fees and you will be able to join another trip when feeling better again and are virus free.
In regard to diving after contracting the virus please contact a dive medical specialist for a dive medical to show that you are fit and healthy to dive again.

REFUND POLICY
Should a trip be cancelled or rescheduled by Adrenalin Snorkel and Dive, a full refund is available. All trips and courses are conditional on weather conditions and a minimum participation. All refund must be authorised by the management of Adrenalin Snorkel and Dive. Processing times can vary per bank and (international) transfer fees may apply for which we are not held responsible. Please see terms and conditions of your bank and the chosen payment method for more information. We endeavour to adhere to the scheduled itinerary but reserve the right to alter the proposed itinerary or cancel a trip. Trip itineraries are subject to change at the sole discretion of the management or master of the vessel. If a trip is delayed, or cut short due to weather, mechanical breakdown, or medical emergency, fees will not be refunded. We will not be held financially responsible for weather conditions or illness as a result. Trip fees will not be refunded should you be unable to board in time for the scheduled departure or be unable to complete all dives. Illness or seasickness is not a reason for a refund.

SPECIAL TERMS AND CONDITIONS

LOCALS $50 OFF OFFER
PROOF OF RESIDENCY REQUIRED TO SHOW ON BOARD
Passengers must present a valid drivers license as proof of residency. For underage passengers, a parent or guardian’s proof of residency is required.

EXCLUDES HALF DAY TRIPS
The LOCAL50 offer is inclusive of all day trips, liveaboards and courses. It excludes Whale Watching and Wildlife Cruise half day trips.

BOOKABLE PERIOD
Full day tours, liveaboards and courses can be booked using LOCAL50 from 06/08/2021 to 09/09/2021.

TRAVEL PERIOD
Full day tours, liveaboards and courses travel dates using LOCAL50 can be booked between 06/08/2021 to 20/12/2021.

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