Frequently Asked Questions
DAY TRIP FAQ’s:
What time does our day trip start and finish?
– For Townsville departures, the meeting time is 7:00am at the Breakwater Marina off The Strand. You will find our vessel on the fuel wharf at the end of Mariners Drive (Past ‘G’ wharf). The boat will depart at approximately 7:30am
– Returns to Townsville from the Great Barrier Reef Day Trip at approximately 4:30pm and 5:15pm from the Yongala Wreck Day Trip.
Can I board the vessel for my day trip from Magnetic Island?
Yes we do pick up from Nelly Bay Ferry Terminal on Magnetic Island at 7:50am.
Returns to Magnetic Island at approximately 4:00pm from the Great Barrier Reef 4:45pm from the Yongala Wreck Day Trip.
Do I have to check in for my Day Trip?
Day Trip passengers will receive a trip status confirmation from Adrenalin Snorkel & Dive at 4:00pm the day prior to their scheduled trip. A trip is only confirmed when we have met minimum passenger numbers and the forecast weather conditions are safe enough to travel. If you do not receive a confirmation via text or email please check your junk mail. If you still have not received a confirmation by 4:30pm please call Adrenalin Snorkel & Dive’s office on: (07) 4724 0600.
How many dives do we do on the day trips?
– 2 dives on the SS Yongala Wreck on Wednesday and Saturday.
– 2 dives on the Great Barrier Reef on Tuesday, Thursday, Friday and Sunday.
What is the minimum age to snorkel or dive with Adrenalin Dive?
A minimum of school age is recommended to come on board with Adrenalin for snorkeling. The child snorkeling rate is from under 12 years of age. A minimum age of 12 is required in order to SCUBA dive with us.
I suffer seasickness, should I take any medication?
Yes, all boats move. We have seasickness tablets for sale on board but if you require something stronger please check with your chemist prior to the trip. It is advisable to take one tablet the night before your trip, then one-two tablets (depending on your size) approx half an hour before you board the vessel. Please drink extra water on board to combat the effects of dehydration.
What is the Environmental Management Charge (Reef Tax) and Mooring fee for?
Adrenalin Snorkel & Dive’s brochure prices include Environmental Management Charges & Mooring fees so you don’t pay any extra on board.
There is a compulsory fee of $5.50 per person per day travelling to the Great Barrier Reef called the Environmental Management Charge (EMC). There are also port fees included in your trip price.
When travelling to the S.S. Yongala there is a Mooring Maintenance fee and Environmental Management Charge which is a ‘per diver’ fee. Currently the combined fees for diving on the SS Yongala is $25 AUD, this fee is included price of the day trip.
Can we do one dive at the SS Yongala wreck and one dive at the Great Barrier Reef in one day?
Due the large distance between the SS Yongala Wreck and the Great Barrier Reef, the two have to be visited in two separate day trips. The 3 Day 3 Night Liveaboard Trip itinerary includes dives on Reef and the SS Yongala shipwreck.
When’s the best time of year to dive?
Tropical North Queensland is great for diving all year round.
Winter (June to Sept)
Our winters usually bring cooler, clear days with better visibility. However the winds vary from light to 25 knots in about 1-2 weeks cycles. The following are to be expected during this time of year:
– Humpback Whales July to Sept.
– Visibility tends to be better: 15-25 m +.
– Water temperature 21-24 degrees Celsius.
– Daytime air temperature up to approximately 25 degrees Celsius.
– Night time air temperature down to 10 degrees Celsius.
Spring/Summer (Oct to Dec)
In summer the water warms up and generally offers lighter winds, perfect for more snorkeling and diving.
Coral spawning occurs around the full moon in October and November
January to April is our wet/cyclone season with high humidity but can offer some great diving with extended periods of calm seas between tropical low pressure systems.
– Huge schools of bait fish and Manta Rays and occasional Whale Shark are seen.
– Visibility approximately 10-15 m +.
– Water temperature approximately 25 – 31 degrees Celsius.
– Air temperature from 28 – 35 degrees Celsius.
I have heard marine stingers are in the water from October to April, can I still dive?
Yes you can still dive in stinger season. We ensure all divers are offered full length wetsuits or stinger suits to protect them during the stinger season. Box jellyfish, are coastal dwellers and are therefore unlikely to be encountered at the reef. Irukandji Jellyfish are a planktonic animal found throughout the tropics. Their sting can be extremely distressing but unlikely to be life threatening.
I am travelling alone, who will I dive with?
The crew on board will find a dive buddy for you on the day trying to match your skill level. We also offer dive guides with every dive for $10 each dive.
Will I need to show my dive certification card?
It is easier for us if you present this card when boarding the boat so please don’t forget it. However if you do not have your card or have lost it you will need to advise us in advance so that we can look up your certification with some of your basic information, there is a $10 charge for this. If you are not a PADI, NAUI or SSI diver you will need to provide us with some proof of your certification. CMAS divers must bring and show certification cards as there is no other way to check!
What is the average length of a dive?
Your dive time depends on a number of things – your air consumption, exertion and your depth. On average dive time could be around 40 minutes. Please note that currents can reduce your dive time.
Do you restrict dive times?
Yes we restrict dive times to 60 minutes on the Great Barrier Reef and 45 minutes at the SS Yongala. We do not allow decompression diving so all divers must stay within their decompression limit. Nitrox is available to extend your personal no decompression limit which is great for multiple dives. Enriched Air courses are available to take advantage of extended no decompression limits.
What’s involved in an Introductory Dive/Discover Scuba Dive?
If you’ve never dived before or you’re not certified, introductory dives are a great way to discover Scuba Diving and see the Reef. We offer Discover SCUBA Dives when we visit the Reef. One of our Instructors will give you a thorough briefing on what to expect, hand signals and a few different skills that you will do under the water. You will be given a medical statement, a liability release and a few questions to answer and then you’ll be experiencing the joys of SCUBA with your instructor on a guided tour of the deep!
The minimum age to complete a Discovery Dive is 12 years old and there is a maximum of 4 students per Instructor whilst underwater. Once completed, you will be given a certificate of participation.
What equipment is provided?
Snorkelers are provided with a mask, snorkel, fins and protective suit.
Tanks and weights are included in the trip price for Scuba Divers. Full gear is available for hire – BCD, regulator, dive computer, wetsuit
What is the recommended wetsuit type for different times of year?
Summer – full length suit to 3mm (October to April)
Winter – full length up to 5mm suit (April to September). If you feel the cold bring a vest or hood for extra warmth.
What size and type are the scuba tanks?
Our tanks are mainly 88 cu ft (11 Lt) aluminum tanks with “K” valves. DIN valves or adaptors are available on request.
Please inform us prior to trip departure if you have a ‘din’ regulator so we can ensure you are catered for.
I am a PADI Open Water Diver, can I dive the SS Yongala?
Yes you can dive the SS Yongala on your Open Water certification, as long as you have 6 logged dives. Anyone with fewer than 15 logged dives will be required to do guided dives. A guide is $10 a dive. This is mandatory due to the wreck being considered an advanced dive due to the depth and possibility of strong currents at this site.
Are there cameras available for hire?
Yes we have some hire cameras available on board. Please book in advance to avoid disappointment.
What is your cancellation policy?
Day Trips: 20% Cancellation fee applies to cancellations between 48 hours and 14 days notice. 100% cancellation fee applies with less than 48 hours notice.
Liveaboards/Dive Courses: 20% cancellation fee applies to cancellations between 8 – 30 days notice. 100% cancellation fee applies for less than 8 days notice.
Reschedule fee of 20% applies with a minimum of 8 days notice.
What happens if I am ill and cannot make the trip?
Our policies do not allow for cancellations at late notice so you should ensure you have travel insurance in place to cover this.
What is the recommended interval for flying after diving?
We recommend a minimum of 24 hours interval prior to flying after completing multiple dives.
Do you accommodate disabled passengers?
We have had disabled/mobility impaired passengers on board the vessel previously. However, due to the nature of the vessel and the dive itself, passengers must contact us prior to booking so we can assess their needs and give advise of the suitability for diving with us. In addition, anybody who cannot stand up with gear should notify us in advance.
Where is the nearest re-compression chamber?
The nearest re-compression chamber is at the Townsville Public Hospital.
Do I need Medical Insurance?
It is recommended that all non Australian passengers have Medical Insurance to cover evacuation and treatment if required.
Divers should check your travel insurance to ensure you are covered for diving to 30 meters as some insurance policies do not cover in-water activities. NB: in a medical emergency evacuation, medical expenses and repatriation are the responsibility of the diver. Divers Alert Network (DAN) offer insurance packages specifically for scuba divers. See www.danasiapacific.org for more information.
Liveaboard Trip FAQ’s:
What time does my liveaboard check-in and depart?
You may check-in for your liveaboard with your ‘Passenger Registration Document’ and any gear you would like to bring at3.30pm on the departure day of your 3 day/3 night liveaboard. Or you may just meet us at the boarding time if your travel arrangements don’t allow for this.
Boarding is at 7.30pm that evening from the public wharf on Tomlins Street, South Townsville.
What do I bring with me?
– 1 small bag with your clothes and toiletries,
– Swimsuit and towels (no towels provided on board)
– Sunscreen, hat and coat for cool nights,
– Certification Card and Log Book,
– Completed Passenger Registration,
– If you wish, Alcohol (in tin or thick glass) in sensible quantities,
– Sweets or snacks,
– Cash or Credit Card for merchandise and soft drinks sold on-board.
What reefs will I visit on the Great Barrier Reef?
The central section of the Great Barrier Reef is a little further from the Queensland Coast than other sections and as a result has some of the best sites of the whole Great Barrier Reef. The reef sites we visit will depend on the weather and tides for that day. Reefs we regularly visit include Keeper, Lodestone, Davies, Little Broadhurst and Wheeler Reef.
How many dives do we do?
Up to 10 dives on the 3 day/3 night liveaboard (7 dives at the Great Barrier Reef including two night dives and 2 dives at the SS Yongala wreck.)
Do I need a current Dive Medical?
Certified divers generally do not need a dive medical. However, if you have a history of medical condition which is not appropriate for diving (i.e. asthma, diabetes, epilepsy, heart or lung disorders) you will need to provide a medical certificate stating you are fit to dive.
Do I need a Dive Medical?
To embark on a PADI Open Water diver course in Queensland you may be required to have a current Australian Standard Dive Medical. When you book onto a PADI Open Water Dive Course you will be required to complete a medical statement. If you have any positive responses in this questionnaire you are then required to have an Australian Standard Diver Medical from a Dive Doctor.
If you are doing an Introductory Dive on the Reef or need to undertake any dive training (i.e. if you are an open water diver wishing to begin an advanced course or adventure dive) then you will be required to complete a medical statement prior to your dives. If you have any medical issues which might prevent you diving please contact us in advance. If you cannot dive on the day due to a medical issue – full charge will still be made.
When should I book my Open Water Course?
To make sure we can fit you in and so you get the best value out of your diving or course, please give us plenty of notice. We can go through different options and fit in around any timescales you have if we have enough notice from you.
What should I bring on the boat with me?
Please bring with you:
– A hat
– You might want to bring a camera
– A warm jumper or wind/waterproof jacket is recommended in winter (May – September)
– If you have booked through an agent please bring your voucher/ticket. For a liveaboard please bring your passenger registration document.
– If you are scuba diving please bring your certification card and your logbook
– Spending money for discover SCUBA dives, guides and merchandise.
What food and drink is provided?
We provide a light breakfast/morning tea after you board the vessel. Lunch is served between snorkels/dives and afternoon tea is after all in water activities. There is also unlimited tea, coffee, cordial and water on board. (Please let us know in advance if you are a vegetarian or have any special dietary requirements).
What courses can I do with Adrenalin dive?
– Open Water Diver Course,
– Adventure Dives
– Advanced Open Water Diver Course
– Rescue Diver
– Enriched Air Nitrox
– Peak Performance Buoyancy
– Digital Underwater Photography
– Emergency First Response
– First Aid at Work
– Oxygen Provider
– Coral Reef Conservation…. And lots more!!!
We have two ways of completing Open Water Diver courses
Flexible Open Water Course – Reef
Liveaboard Open Water Course – Reef and Yongala
I am an Enriched Air Nitrox diver, can I obtain nitrox fills?
Yes. Nitrox fills are available – usually 32% or 36% at $25 per fill. Please advise us in advance if you will require nitrox tanks. Nitrox certification cards must be shown and if using your own regulators they will need to be O2 approved by the manufacturer.
What is involved in the Enriched Air (Nitrox) Course?
There are two options for study, we suggest you contact us for details about the Enriched Air eLearning option, this will allow each person to complete the required knowledge development session in there own time prior to arrival. If you do not do the eLearning option then you must book in and arrive a day at approximately midday, this will allow you ample time to read and complete the manual prior to diving the next day. After you have done the theory component then you will have an exam, a DVD to watch and you will complete 2 dives conducted on nitrox. The theory must be completed prior to your dives.
Do you offer PADI eLearning Courses?
Yes, at Adrenalin Snorkel & Dive we offer eLearning for the following PADI courses;
– Open Water,
– Advanced Open Water,
– Rescue Diver,
– Enriched Air (Nitrox),
– SCUBA Tune Up
– And even Divemaster courses.
By starting your course online you can begin your training from home to fit around your own busy schedule! Or if you are on a tight schedule while travelling we can make the most of your time with us and complete your course before you have to move on.
If you wish to start your course via eLearning please visit the site below:
Other Important Information:
Where do I stay?
There are many Bed and Breakfasts, Hotels, Guest Houses and Backpackers in Townsville to suit every budget and since we are very central, there are many within walking distance. Civic Guest House is a good option located right next door to our store, another great place to stay on a budget is Rambutan Townsville.
Work on Boats without Dive Experience/or with only Open Water/Advanced experience
Currently all our boat crew are at minimum Dive Master certified to meet our legal requirements. We are investigating the purchase of a larger vessel, which may lead to an opportunity for you.
Should you decide to progress to Dive Master this would open the opportunity for employment on our current vessel. We can assist you with this training.
Can I dive if I am pregnant?
Diving when pregnant is not recommended because of the small risk of decompression illness to the baby and inconclusive research of the possible risks to the baby.